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Testimonials

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WHAT OUR CUSTOMERS SAY


Louise was a great support throughout every step of my purchase. A wealth of knowledge and a great asset to the First State Auction team. Thank you again.

Selinda - Online

 
 
 
 
 

I have attended a few auctions and the experience has always been fantastic. The staff are amazing, the items are stunning and the prices are incredible. I recently purchased on-line and felt the same thrill of winning my desired item and it was then backed up by a lovely phone call from Lili.
I thoroughly recommend everything about First State Auctions.

Linda - Online

 
 
 
 
 

Had an amazing experience buying my partner a diamond from First State auctions, I ended up buying two, with ease of registering and bidding. Picking up my item was an even better experience, staff were amazingly helpful, so much so, I bought another high quality diamond that was previously passed in, the help was phenomenal, highly recommended.

Harron - Online

 
 
 
 
 

Very happy - received the item the next day delivery. Very happy that minor issue was replied to within 48 hours in a professional manner detailing what to do next. Definitely will do business again in the future.

Rusmin - Online

 
 
 
 
 

The staff at First State are extremely helpful. They listen and they have product knowledge of the jewelery to help advise on purchase. Prices are amazing and when your item arrives the excitement, never disappointed. I am happy with every purchase I have made by phone or online bidding. I have jewelers comment on my pieces and they cannot believe the prices that I have paid. I highly recommend the girls and First State Auctions for quality in product and in customer service .I have been purchasing for approx 5yrs .

Kathleen - Online

 
 
 
 
 

Fantastic firm to deal with. I have purchased several beautiful pieces and could not be happier. Lili and the team are professional and helpful.

Maria - Online

 
 
 
 
 

Great service - I have bought a number of pieces from First State Auctions over the years and I am always impressed with their service.

Karen - Online

 
 
 
 
 

I actually got what I paid for. The management team were very accomodating as they afforded me the opportunity to inspect all items I requested. I am really content with the service. Being able to book a time and inspect allowed for an informed decision when placing my bid.

Osman - Online

 
 
 
 
 

We have purchased (bid and won) a number of items from First State Auctions and have always found them to be most professional, reliable and honest in their dealings pre and post auction, and the quality of their items have consistently matched the catalogue descriptions.

Michael - Online

 
 
 
 
 

Very easy online auction process backed up by a very efficient customer communications and despatch procedure.No hesitation to buy this way again or to recommend First Sate Auctions.

Gerard - Online

 
 
 
 
 

Been a great experience even when fixing the watch because of a fault.Thanks guys will buy again!

Andy - Online

 
 
 
 
 

I was very pleased with the high level of customer service provided during my experience with purchasing my jewellery from First State Auctions.

Sophea - Online

 
 
 
 
 

Really easy to use site with lovely pieces! Staff experience post Auction A1+ . Thanks Heaps!

Steve - Online

 
 
 
 
 

I just wanted to say a big thanks - I went to your Bentleigh auction today to try my luck with two particular lots ... and was successful in winning both. But more than that, I really enjoyed the afternoon. Your team really looked after and entertained us, making what can potentially be a tad boring so, so much more fun.

Robyn - VIC

 
 
 
 
 

FSA is an exceptionally run business with fantastic pieces and the service is amazing. I paid a balance yesterday morning and at 10am next day it's sitting on my wrist. Any phone contact with Sydney has been lovely and I've seen auctions in 2 cities and it's the same high standard of care and attention from all involved ... Well done to everyone ... From a very happy customer.

Penny - Qld

 
 
 
 
 

Firstly I must congratulate your outstanding team - they are knowledgeable, polite and showed patience with a smile ... My background is middle management customer service and I have yet to meet a more professional competent team than yours ... Rest assured I will be back to purchase more and I’ll be referring friends and associates.

Evan - VIC

 
 
 
 
 

I love jewellery and I attend First State auctions quite regularly. I have made a few purchases now and highly compliment your staff on their courtesy, service and friendliness.  

Susan - WA

 
 
 
 
 

Brilliant auction company, I registered to bid online, Nathan talked me through the process then I was bidding live within 10 mins. I'm very happy with my purchases. Thanks.

John - Caringbah, NSW

 
 
 
 
 

I have bought a few watches with First State Auctions over the years. I bought at better prices than I could find on the net- all watches came with independent certification and warranty. Honest and trustworthy business.

Nathan

 
 
 
 
 

It was my first auction that I attended and I am so glad I had someone there advise of the process from beginning to end. 

Elvis - Dee Why, NSW

 
 
 
 
 

First State Auctions is extremely well run with a great auctioneer.  It was so friendly and undaunting and I bought three items at my very first auction, for excellent prices. The venue and easy availability of parking was appreciated.

Bronwyn - Malvern, VIC

 
 
 
 
 

Willing to recommend 10/10 ... Your customer service is exemplary.

Nick - VIC

 
 
 
 
 

My experience with First State Auctions has been nothing but professional. Each auction I have attended has been so well run and super exciting. Your staff are always so friendly and patient. They are very knowledgable in everything I ask (and I ask a lot of questions). They always make me feel comfortable and confident in the decisions I have made. Whenever I call or pop into your offices I am always greeted with friendly faces. I highly recommend popping into one of their auctions - the experience alone is so much fun. I look forward to many more dealings with First State Auctions.

Tracey - St Ives, Sydney, NSW

 
 
 
 
 

Alex is very happy with the engagement ring and I have been impressed with the staff service during and after the auction.

Josh - Carlton, Vic

 
 
 
 
 

I received my beautiful tahitian pearl necklace ... I did a absentee bid and won the auction. I can recommend using First State Auctions.

Janet - Black Rock, VIC

 
 
 
 
 

Thanks for the beautiful jewellery from the Bentleigh auction. It was a great day and I was impressed how you had lunch and refreshments for the attendees. I will be back. Thanks

Russell B - VIC

 
 
 
 
 

We were quickly put at ease by the attentive and very knowledgeable staff on hand. It was certainly a treat to be able to try on unique items, and also to know that the quality of each item was guaranteed under the terms and conditions of First State Auctions.

Jen - Central Coast

 
 
 
 
 

I would just like to thank you for the fantastic customer service we recieved while at your auction in Chatswood. Every step of the way was easy and faultless

Rana - Guilford, NSW

 
 
 
 
 

My anniversary ring has just been delivered. It was very scary buying an item of some value sight unseen, but I am really happy with it and wanted to thank you very much for making the process so simple. Please also convey my thanks to the lady who I spoke to yesterday, for amending the invoice. Until a couple of weeks ago I had never heard of your organisation, but I wouldn.t hesitate to recommend it to others. Thank you so much for your friendly professional service.

Deborah

 
 
 
 
 

I first heard about First State Auctions about 8 years ago and went to my first auction at Killara Motor Inn. Not having been to one before, and nervous about purchasing jewellery under auction conditions, we were quickly put at our ease by the attentive and very knowledgeable staff on hand. It was certainly a treat to be able to try on unique items, and also to know that the quality of each item was guaranteed under the terms and conditions of First State Auctions. To my delight, that day we came away with a ruby and diamond ring. This lovely ring has since been followed at very regular intervals by a number of other rings  (including my engagement, wedding and eternity rings), numerous pairs of earrings, a watch, and the odd bangle and bracelet all from First State. I have been spreading the good word about First State Auctions since then and have also reassured other nervous first time buyers

Jan - Central Coast, NSW

 
 
 
 
 

My first experience with First State Auctions was amazing ... I like the fact that you provide indicative values on your website and I enjoyed the entire process from viewing online to wearing the pieces - thank you to all of you!

Sue - Warawee, NSW

 
 
 
 
 

There was no pressure to buy and the staff took their time in explaining to me the intricate details of all the beautiful jewellery pieces that I was interested in, and ultimately purchased. It truly was a very enjoyable experience. I would have no hesitation in recommending it.

Denise - Avoca Beach

 
 
 
 
 

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